Canada Listings: Support Availability & Expectations

The Listings Inbox (listingscad@therealbrokerage.com) is monitored Monday to Friday, from 9:00 AM to 8:00 PM Eastern Time. Please note: Early coverage may begin in Central Time depending on staffing. Regardless, the inbox is actively monitored until 8:00 PM ET.

Important Notes:

• The inbox is not monitored on statutory holidays.
   
• This inbox is currently managed by a single team member supporting over 2,000 agents. While we aim to respond within an hour, response times may vary due to:
   
  • Scheduled meetings and operational responsibilities
     
  • Monday morning backlogs
     
  • High volume of listing submissions
     

Best Practices:

• Plan ahead for time-sensitive listings whenever possible
   
• Set realistic expectations with your clients to reduce last-minute pressure
   
• Include all required documents and complete information in your initial submission to avoid delays
   

Urgent Issues:

If your matter is urgent and you do not receive a timely response, you may contact the Broker Team.