Step 3: Deposit Trust Cheques - Canada – Real

If our side is responsible for holding the deposit in trust, please follow the instructions below to deposit funds in our Trust account as soon as you receive the cheque. Please note: no cheques are accepted in person. Do not mail a cheque to the office as there is no reception, pickup, or drop-off.

If you are trying to deposit a Commission Cheque, please see: Closing: How to Deposit a Commission Cheque Using Real Deposits - Canada

Before you deposit the trust cheque:

You must complete Step 1: Enter your deal in reZEN - Canada.

How to Deposit Cheques into our Trust Account:

You can scan and upload a copy of the cheque electronically in reZEN.

If you have the cheque and want to deposit electronically - click here
If someone else has the cheque and can deposit electronically - click here
- You may not share trust deposit information with the other brokerage in Manitoba. In Manitoba, you must pickup the cheque and deposit in-app or ask your client to deposit electronically.
If the funds will be wired or deposited directly at the bank - click here

Please note: no cheques are accepted in person. Do not mail a cheque to the office as there is no reception, pickup, or drop-off.

If you have questions about deposits, please reach out to the Transactions Team for your Province:

Alberta: ABdeposit@therealbrokerage.com
British Columbia: BCdeposit@therealbrokerage.com
Manitoba: MBdeposit@therealbrokerage.com
Ontario: ONdeposit@therealbrokerage.com
Saskatchewan: SKdeposit@therealbrokerage.com
New Brunswick: NBdeposit@therealbrokerage.com

Watch the 4-minute video below or keep reading for step-by-step instructions.

Detailed Steps:

Step 1: Login to reZEN. Click on My Transactions then click on the transaction.

Step 2: Click the Deposits tab in the transaction.

Step 3: Click Manage Trust Deposit. This will open a module on the right. Click Add Deposit.

Step 4: Enter the amount of the deposit, for description enter "trust," who is holding the deposit (Real or Other Brokerage) and when the deposit is due. Then click Add.

The next step will depend on how the funds are being deposited. Click below for the next step:

If you have the cheque and want to deposit electronically - click here
If someone else has the cheque and wants to deposit electronically - click here
If the funds will be wired or deposited directly at the bank - click here

If you have the cheque and want to deposit electronically

Step 5: Click Deposit Real's Check. A module will open. Enter the amount of the deposit and then take a photo of the front and back of the cheque (or upload from your computer). Then, click Preview Deposit.

That's it! You are done! Once complete, the installment will be added to the transaction in reZEN.

Your deposit should be confirmed within 24 hours. If the deposit is not confirmed within 24 hours, please contact Real Support.

Once the cheque is deposited, make sure you complete Step 2: Upload Documents to Checklist - Canada, then you can go to Step 4: Broker Approval for Conveyance - Canada.

If someone else has the cheque and wants to deposit electronically

Step 5: Click Get External Trust Deposit Link. This will generate a unique link you can send to the person holding the cheque to deposit it directly to our Trust Account. Click Copy Link and send this link to the external depositor (person with the cheque).

Step 6: The Depositor will open the link and follow the instructions:

Depositor's Full Name: is the person depositing the cheque
Email address & phone number: is for the person depositing the cheque

The depositor should click Next once this is filled out.

Step 7: The depositor will enter the deposit amount and upload the front and back of the cheque, then click Preview Deposit.

For best results, make sure all four corners of the cheque are displayed and the picture is taken on a dark background.

That's it! Once deposited, you will see the cheque under the Trust Deposits section in reZEN. This should be confirmed within 24hrs of deposit. If it's not confirmed, please reach out to Real Support.

Once the cheque is deposited, make sure you uploaded all documents to your checklist, then you can go to Step 4: Broker Approval for Conveyance - Canada.

If the funds will be wired or deposited directly at the bank -

Step 5: You can deposit cheques the old fashioned way. Please see the instructions for your Province:

Please note: no cheques are accepted in person. Do not mail a cheque to the office as there is no reception, pickup or drop-off.

Step 6: Once the funds are sent to Real, go to the deposits tab in the transaction and click Manual.

Step 7: Fill out the deposit information and click Add.

That's it! Once complete, the installment will be added to the transaction in reZEN. Real’s Accounting team will review the receipt and match it to the funds in our bank account. Once the deposit is matched, the status will change from Not Confirmed -> Confirmed.