Real Wallet Business Checking Account - Frequently Asked Questions

How do I transfer money from my Real Checking Account?

You can use the Send Money option:

1. Open reZEN
2. Click on Wallet
3. Click Send Money
   • App - In the upper right hand corner you see Send Money
   • Desktop - One the home page within the card image
4. Follow the prompts from there!

For more detailed instructions: Transferring Money from Your Real Checking Account

Are there any fees when sending an ACH transfer?

No, there are no fees to send an ACH transfer.

See: Card Settings, Fees and Limits

Where is my ACH transfer?

An ACH transfer should take between 1-3 business days. 

For more detailed instructions: Where is my ACH transfer?

Can I put a stop payment on an ACH transfer I sent?

Yes, you may submit a request for a stop payment on an ACH transaction that has been initiated. Please be advised that there is a time constraint associated with this kind of a request; therefore, it is important that you submit your request at the earliest opportunity. 

For more detailed instructions: Requesting a Stop Payment for an ACH Transfer

Can I add money to my  Real Business Checking Account?

Yes, you can transfer funds into the account as well.

For more information: Adding Funds to Your Real Wallet Business Checking Account

Where can I find my Wallet Account and Routing information?

Your account information can be found by logging into reZEN, navigating to the Wallet section, and then selecting Account Balance > Account Information.

For more detailed instructions: Finding Your Real Wallet Account and Routing Information

Can I send a wire from or to my Wallet business checking account? 

The wallet business checking account does not accept wire transfers. Any commission payments sent to wallet business checking account via wire transfer will be returned. If you want your commissions to go to wallet you will need to remove Split Payment first.

See: Using Split Payments with Real Wallet

Troubleshooting Unrecognized Account Information

When an institution doesn’t recognize a routing number, it’s likely because their system for validating these numbers isn’t using the latest version of the Federal Reserve’s bank routing directory. The third party will need to update their stale records. 

For more detailed instructions: Troubleshooting Unrecognized Account Information

How Do I View My Statements?

In the Wallet tab of your reZEN account you can view/download your statements in the Available Balance tile.

For more detailed instructions: Viewing Your Real Wallet Debit Card Statements

How do I get a Tax Planning Account

Automatically set aside a percentage of each transaction, to cover your taxes. Plan ahead in order to eliminate last-minute stress. 

To set up a Tax Planning account will need to sign up for the account either as a Business or an Individual. You will get a physical card that you can use with the Tax planning account. 

See: Setting Up a Real Wallet Tax Planning Account

What bank backs the checking account? Is it FDIC insured?

Banking services provided by Thread Bank*, Member FDIC. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc and may be used anywhere Visa cards are accepted.

*Banking services are provided by Thread Bank, but supported by Real. You will not need to contact or interact with Thread in any way. If you need assistance with anything related to your Real Wallet Business Checking account please contact the Wallet Support Team.

For more information: About Thread Bank and Your Real Wallet Account