My Commission was released to Real but it's not in my Wallet account yet?
As long at payment has been received at Real by 5pm EST they will process through to Wallet.
How do I transfer money from my Real Checking Account?
You can use the Send Money option:
- Go to your Wallet
- Click on the Wallet account you want to move funds out of
- Click Send Money
- App - In the upper right hand corner you see Send Money
- Desktop - One the home page within the card image
- Follow the prompts from there!
For more detailed instructions: Transferring Money from Your Real Checking Account
Please note, you are responsible for inputting your account information correctly into the ‘Send Money’ ACH transfer tool. We can not guarantee a return on funds sent to an incorrect bank account.
Are there any fees when sending an ACH transfer?
No, there are no fees to send an ACH transfer.
See: Card Settings, Fees and Limits
Where is my ACH transfer?
An ACH transfer should take between 1-3 business days.
For more detailed instructions: Where is my ACH transfer?
Can I put a stop payment on an ACH transfer I sent?
Yes, you may submit a request for a stop payment on an ACH transaction that has been initiated. Please be advised that there is a time constraint associated with this kind of a request; therefore, it is important that you submit your request at the earliest opportunity.
For more detailed instructions: Requesting a Stop Payment for an ACH Transfer
Does the Real Business Checking Account offer an online bill pay option?
At this time, there is no online bill pay feature available for Wallet checking accounts. We're looking forward to making this feature available to you in the future.
Can I add money to my Real Business Checking Account?
Yes, you can transfer funds into the account as well.
For more information: Adding Funds to Your Real Wallet Business Checking Account
Where can I find my Wallet Account and Routing information?
Your account information can be found by logging into reZEN, navigating to the Wallet section, and then selecting Account Balance > Account Information.
For more detailed instructions: Finding Your Real Wallet Account and Routing Information
Can I send a wire from or to my Wallet business checking account?
Yes, you can receive incoming wire transfers to your Real Wallet account, but we don't currently support outgoing wires.
See: Using Split Payments with Real Wallet
Can I order checks for my Real Wallet Account?
The Real Wallet does not offer checks for Wallet accounts. If you need to send money, you can use ACH transfers or your Real Wallet debit card.
Troubleshooting Unrecognized Account Information
When an institution doesn’t recognize a routing number, it’s likely because their system for validating these numbers isn’t using the latest version of the Federal Reserve’s bank routing directory. The third party will need to update their stale records.
For more detailed instructions: Troubleshooting Unrecognized Account Information
How Do I View My Statements?
In the Wallet tab of your reZEN account you can view/download your statements in the Available Balance tile.
For more detailed instructions: Viewing Your Real Wallet Debit Card Statements
How do I get a Tax Planning Account?
To set up a Tax Planning account will need to sign up for the account either as a Business or an Individual.
See: Setting Up a Real Wallet Tax Planning Account
Can I grant someone else access to my Wallet account?
At this time, we only provide one login per Wallet account holder, as the login is linked to the account holder’s reZEN account. To provide Wallet card and account activity to someone else, you can download monthly statements from your reZEN account or connect your Wallet account to QuickBooks.
See: Connecting Your Real Wallet Account to QuickBooks
Can I add an authorized user to my Wallet account?
Yes, an authorized user can be added to your Wallet account, allowing them authorization to use the primary cardholder's Wallet card. Please note that when adding an authorized user, the primary cardholder will be responsible for all purchases while the account is active. If the authorized user makes unauthorized purchases or disputes legitimate charges, the primary cardholder will be responsible for the consequences, which could include financial losses. Please reach out to Wallet Support if you would like to add an authorized user to your Wallet account.
Can I add a beneficiary to my Wallet account?
Currently, we do not offer a feature to add a beneficiary to Wallet accounts. As an alternative, adding an authorized user to your Wallet account grants them access to use the Wallet card and the ability to move funds out of the account upon the account holder's death.
What bank backs the checking account? Is it FDIC insured?
Banking services provided by Thread Bank*, Member FDIC. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc and may be used anywhere Visa cards are accepted.
Banking services are provided by Thread Bank, but supported by Real. You will not need to contact or interact with Thread in any way. If you need assistance with anything related to your Real Wallet Business Checking account please contact the Wallet Support Team.
For more information: About Thread Bank and Your Real Wallet Account
Real Wallet Business Checking Account Closure
If you no longer need or want your account and would like to close out your account(s) please contact the support team for assistance.
The Real Brokerage is a real estate technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC Insurance available for funds on deposit through Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.
Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Pass-through insurance coverage is subject to conditions.