You may submit a request for a stop payment on an ACH transaction that has been initiated. Please be advised that there is a time constraint associated with this kind of request; therefore, it is important that you submit your request at the earliest opportunity.
For ACHs Initiated Within 24 Hours During Business Hours
An ACH transaction typically requires 1-3 days for processing. Contacting us within the first 24 hours will enable the Wallet Support team to address your request. If the ACH transaction is still in a pending state, we can cancel the request, however, this is not a guarantee.
For ACHs Initiated Over 24 Hours
If it has been more than 24 hours since your ACH transfer was initiated, please email the Wallet Support team at wallet@therealbrokerage.com to further investigate. A trace number can also be shared with you to help locate the funds. The trace number can be given to the receiving bank to help locate the funds.
Please note, you are responsible for inputting your account information correctly into the ‘Send Money’ ACH transfer tool. We can not guarantee a return on funds sent to an incorrect bank account.
If further assistance is needed, please reach out to wallet@therealbrokerage.com.
The Real Brokerage is a real estate technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC Insurance available for funds on deposit through Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.
Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Pass-through insurance coverage is subject to conditions.