If you see this error message at the top of your transaction:
You likely need to edit the Commission Payer section of your transaction. Here's how to quickly resolve this error:
Step 1: Click the Details tab on the transaction. Then, scroll down to Commission Payer on the right side of the transaction.
If you see "Enter when firm" or "Fill in when firm" you need to enter the information for the Commission Payer. Learn more about the commission payer: Who is the Commission Payer - CAD
Step 2: If you already entered the Commission Payer (e.g. Seller's Lawyer) in Other Participants, click Change and select the correct person from the dropdown - OR - click Edit to add new information, then click Save.
Once you complete these steps, the Commission Payer section should be updated with the correct information and the error message should be removed.
That's it - you're done! If everything else is complete, click Approve Commission Calculation to move forward in the process and see Step 5: Approve Commission & Trade Record Sheet - Canada.