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How do I pay an agent who referred a client to me (referral)?

  • Updated

If an agent outside of Real referred a client to you, please enter the external referral as a payment participant on your transaction so the referring agent can be paid at closing. 

 

Before you get started:

  • If an agent from another brokerage referred a client to you, you will need a copy of that Brokerage's W9 Form. This is required to ensure compliance (that we are paying a referral to a licensed agent) and to confirm the referral is paid to the correct brokerage.
     
  • Please complete this step before you approve your commission calculation (status below):

 

Step-by-Step Process:

  1. Create/Open transaction Details page
  2. Add New Participant
    1. Existing Agent at Real (internal referral)
    2. Agent at Another Brokerage (external referral)
  3. Adjust Commission Split for the Referral

Step 1: Create/Open transaction Details page

  • Login to reZEN and click "Deals" in the upper left of the sidebar:
  • Search in the upper right' and find the transaction associated with the referral. 
  • Click the view icon to see the transaction detail. 
  • Click on the "Details" tab

     

Step 2: Add New Participant

  1. Scroll down to the Payment Participants section and click Adjust Commission Split
  2. A popup will open. Click + Add New Participants

     
  3. Please enter the information for the person who referred the client to you. 

If the agent is licensed with Real ("internal referral"):

  • Select “Real Agent” as the Participant Type

     

  • Click in the search bar and type partial name or email address to find Real agent in the dropdown. 

  • When all the information is entered correctly, please click Add Participant. 
    You will now see the agent who sent you the referral entered as a participant on the transaction. 


If the agent is not licensed with Real ("external referral"):

  • Select “External Participant” as the Participant Type
    • Please make sure to upload a copy of the other Brokerage's W9 form
    • Please make sure the EIN and address match what is on the W9 Form
  • When all the information is entered correctly, please click Add Participant. 
    You will now see the agent who sent you the referral entered as a participant on the transaction. 

 

Step 3: Adjust Commission Split for the Referral

  • Adjust the commission split for the referral(s) and other agent(s) so the total is 100% of the commission.
  • Then click Save.
    • Example: If you are paying a 20% referral fee, type 20 for the Referral and 80 for you.   

  

Fantastic! You are done entering the referral.

You should see the referral entered as a payment participant on the transaction. 

**For all internal (Real to Real agent) referrals, a separate transaction will be created for the referral. 
The transactions will be linked so once the original transaction is closed, we can process the referral. 

 

If you have no other fees to enter and the commission calculation is now correct, you can click “Approve Commission Calculation” to move the transaction to the next step of the process. See more: How to Approve Commission Calculations & Send a CDA

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