Experiencing difficulties accessing reZEN? Please refer to the troubleshooting guide provided below.
- Verify Your Credentials: Ensure that you are entering the correct username or email address for reZEN access. Please note that autofill features may sometimes input incorrect credentials.
- Reset Your Password: How do I Reset my reZEN Password?
- Disable VPN: Confirm that you are not connected via a VPN, as reZEN will identify this as a suspicious connection. To verify, visit whatismyipaddress.com, which will indicate whether a VPN is in use.
Below is an example screenshot showing what appears when a VPN is detected.
Helpful Tips
- Use Google Chrome, as it is the recommended browser for accessing reZEN.
- Clear your browser cache and cookies.
If you continue to experience issues accessing reZEN after completing these steps, please contact our Support Team by following the instructions below.
Step 1: Visit reZEN and select Trouble logging in?
Step 2: Click the Support icon located in the bottom right-hand corner.
Step 3: Enter your information and submit the form. Our Support Team will contact you to provide further assistance.