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Redeeming Rewards

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Who Can Redeem Points?

You can redeem Rewards points if you meet all of these requirements:

  • You have an open Real Wallet checking or tax account
  • You have achieved at least Bronze status in the Rewards program
  • You have available Rewards points in your balance with redemption value of at least $1.00
  • You are paid Single Check on the transaction
  • The transaction is in an eligible state (see below)
  • Reward points you earn never expire unless you close your Wallet accounts or leave Real Brokerage.

Eligible Transaction States

You can add or remove reserved point redemptions only when your transaction is in one of these states:

  • Needs Commission Validation
  • Commission Document Generated
  • Commission Document Sent

Important: Once a transaction reaches "Approved for Closing" or any state beyond that, you cannot add or cancel point redemptions.

Dual Representation Transactions

If you represent both buyer and seller:

  • You'll see a "Redeem Rewards" button in both of your Payment Participant boxes
  • You can redeem points separately on each side
  • Points reserved on one side reduce your available balance for the other side
  • Each redemption is capped by the Real fees for that specific side

Team Transactions

Pro Team - Agent Pays Real Split:

  • Both team members and team leaders can redeem points against their own Real fees
  • Each party redeems independently in their own Payment Participant box

Pro Team - Leader Pays Real Split:

  • Team leaders can redeem against both their own fees and the portion of agent's Real Split they cover
  • Agents can redeem against any remaining fees in their Payment Participant box

Multiple Agents on Same Transaction

Each agent can only:

  • See the "Redeem Rewards" button in their own Payment Participant box
  • Redeem their own points against their own Real fees
  • View other agents' redemptions only if existing transaction/team permissions allow visibility

Note: Redeeming points does not reduce or change your progress towards higher rewards status levels.

Example

  1. Agent earned 300,000 points in the last month
  2. Agent redeems 200,000 points on a transaction
  3. Agent is still only 50,000 points from Gold status (The 200,000 point redemption doe not affect your progress towards gold at all)


To learn more on redeeming points on a transaction see: How to Redeem Points on a Transaction

 

If further assistance is needed, please reach out to wallet@therealbrokerage.com.

 

The Real Brokerage is a real estate technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC Insurance available for funds on deposit through Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Pass-through insurance coverage is subject to conditions.  
 

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