Managing your debit card is super easy! Simply head to the Real Wallet tab in reZEN and click the 3 dot icon above your card.
- Freeze your card - You can use this option if you would like to freeze all purchasing abilities from your card. You have the ability to unfreeze the card at any time.
- Manage PIN - You can use this option to update your PIN if you need to change it or if you forget it.
- Replace Card - If you need a new card, simply verify that all your details are still correct and order a new card. Your new card will arrive in 5-7 business days and must be activated.
- Report Lost or Stolen - If your card is lost or stolen, you can immediately report it to freeze your account and replace your card.
- Close Card - You can use this option if you’d like to close your account.
Also see:
- Managing Your Real Wallet Debit Card Spending Limits
- Finding Your Real Wallet Account and Routing Information
- Debit Card Transactions and Activity
If further assistance is needed, please reach out to wallet@therealbrokerage.com.
The Real Brokerage is a real estate technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC Insurance available for funds on deposit through Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.
Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Pass-through insurance coverage is subject to conditions.