To help protect your funds, your Real Wallet debit card has built-in authorization: thresholds*:
- $1,000 per transaction
- $2,000 per day
| *Note: These limits are designed to enhance security while allowing you to access your money with ease. If you have a purchase that exceeds these thresholds, that transaction will initially be declined. You will receive a push notification from the reZEN app from which you can indicate you wish to approve the transaction. Once approved, you can re-try the transaction for the same amount in order for it to be approved despite your default spending limits. |
NEW! Set a Temporary Limit Increase:
You now have the option to set temporary spending limits yourself within reZEN! Temporary limits will enable your purchases above your default limits to go through without being initially declined. These limits must be set before attempting the purchase.
To temporarily update your limits:
- Open Wallet
- Navigate to your Wallet Account and Open the account
- Scroll down to Manage Limits
- Within the Account locate the card, physical or virtual, you'd like to increase your Spending Limits on
- Click 'Add Temporary Increase'
- Choose the amount you would like to increase to
- Choose between your default daily spending limit and 10,000.00
- Set the date it will end
- Max of three days out is allowed
- Expire at 11:59pm Central time
- Setting custom dates in the future are not allowed at this time.
- Save your new temporary limits
- These new limits applies to both the daily and per transaction amount
You are all set! Your limits will automatically reset on the date you selected. If you want to revert back sooner you can by following the same flow and clicking 'Reset to Default Limits'.
Need to Make a Purchase Above the Limits without increasing?
If you’re making a transaction that exceeds the set thresholds, follow these simple steps to authorize it:
- Attempt the transaction with your card. It will decline if over the limit.
- Look for a notification from reZEN on your phone. If you don’t see one, open the Wallet section in reZEN to check for a pending alert.
- Confirm the transaction within 5 minutes and reattempt within 15 minutes.
- Try the transaction again – it should now process successfully!
These security measures are in place to help protect your account from unauthorized use – because keeping your money safe is our top priority!
If further assistance is needed, please reach out to wallet@therealbrokerage.com.
The Real Brokerage is a real estate technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC Insurance available for funds on deposit through Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.
Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Pass-through insurance coverage is subject to conditions.