Why is my commission document showing the entire commission going to Real?

When a commission document is generated for a transaction, it either shows all funds going to Real, or it shows the payment split between Real and any agents who are receiving a commission so they can be paid directly at closing.  If you are typically paid directly at closing, but your commission document shows the entire commission going to Real, there are a few reasons this may be happening.

Here are a few things to check if your commission document shows the entire commission going to Real:

1. Are you licensed in a split check or a single check state?
   • If you are licensed in a single check state, all commissions must be paid to the brokerage and the brokerage disburses funds.  If you are licensed in a single check state, your commission document will always show all funds going to Real.
   • Check out this article for more information about split check vs. single check payment: What is the difference between single-check and split-check payment?
   • If you are not sure if your state is a split check or single check state, click on the Office tab in reZEN.  You will see each state in which you are licensed.  Under the Transaction Type column, you will see split check or single check noted for each state.

2. Has your transaction been marked compliant by your broker?
   • In order to generate a split check commission document where agents can be paid at closing, all documents must be uploaded and accepted by your broker, and the status must show that the file was reviewed and marked compliant.

• • If your file is not compliant, take a look at your transaction checklist to make sure you have uploaded all required documents.  You can learn more about broker approval here: Step 4: Broker Approval

3. Are you opted-in to single check payments?
   • Agents who are licensed in split check states have the ability to opt-in to single check payment.  If an agent opts into single check payment, all commission documents will show all funds going to Real.
   • To check to see if you are opted into single check payment, go to My Dashboard and navigate to Payment Settings.  If you are opted into single check payment, you will see the message below: “You have opted in to receive commission via Direct Deposit.”

• • If you opted in accidentally or would like to opt out, please reach out to support@therealbrokerage.com and they would be happy to assist with opting you out.

4. Was this property previously under contract?  Has the previous transaction been terminated?
   • If the property was previously under contract and you requested termination on the original transaction, the original transaction must be terminated by your broker in order to generate a split commission document.
   • If you see the following error on your current transaction, the original transaction has not been fully terminated and a split check commission document will not be generated.

• • To complete the termination process, please make sure that any documents that show Req for Termination are uploaded.  

• If all required documents have been uploaded, please reach out to your state broker directly to request that they complete the termination.

If you have reviewed these possible blocks and still do not know why your commission document shows the entire commission going to Real, please reach out to support@therealbrokerage.com and we would be happy to assist further!