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Why is my commission document showing the entire commission going to Real?

  • Updated

When a commission document is generated for a transaction, it either shows all funds going to Real or it shows the payment split between Real and any agents who are receiving a commission so they can be paid directly at closing.  If you are typically paid directly at closing, but your commission document shows the entire commission going to Real, there are a few reasons this may be happening.

Single Check States

In single check states, commissions are paid to Real first, and Real then distributes payment to the payment participants on the transaction. As a result, the commission document will always show the full commission going to Real.

  • Check out this article for more information about split check vs. single check payment: What is the difference between single-check and split-check payment?
  • If you are not sure if your state is a split check or single check state, click on the My Office tab in reZEN.  You will see each state in which you are licensed.  Under the Transaction Type column, you will see split check or single check noted for each state.

  • Example:

Split Check States

In split check states, agents may be eligible to receive payment directly from the closing company. Split check payment means the escrow, title company, or attorney issues separate payments to the agents and to Real at closing, and the commission document reflects each party’s portion accordingly.

If any of the conditions below apply, split check is not available, and the commission document will show the entire commission going to Real.

  1. The commission document was sent before the transaction was marked compliant
    • If a commission document is sent before a broker marks the file compliant, reZEN locks the payment method as single check.
      • Please Note: A warning appears before sending the commission document stating the file is not compliant and that Real will pay you. Proceeding past this warning confirms the commission document will be generated as a single check. Once issued, the commission document cannot be reverted to split check, even after the file is later marked compliant.
      • PRO TIP: To ensure split check is available, wait to send the commission document until the transaction has been marked compliant by your broker.
    • If your file is not compliant, take a look at your transaction checklist to make sure you have uploaded all required documents.  You can learn more about broker approval here: Step 4: Broker Approval
  • If you need help with the required checklist items, please reach out to your state broker directly for further assistance. How do I contact my broker?

Example - not compliant:

Example - compliant: 

Example - warning:

  1. You opted into single check payments (direct deposit) from Real
    • Agents who are licensed in split check states have the ability to opt in to single check payment. If an agent opts into single check payment, all commission documents will show all funds going to Real.
    • To check to see if you are opted into single check payment, go to My Dashboard and navigate to Tax & Payout Settings. If you are opted into single check payment, you will see the message below: “You have opted in to receive commissions via Direct Deposit.”
    • If you opted in accidentally or would like to opt out, please reach out to Real Support, and they will be happy to assist with opting you out. How to Contact Real Support

  1. The transaction was previously under contract AND the termination is not finalized on the original transaction. 
    • If the property was previously under contract and you requested termination on the original transaction, the original transaction must be terminated by your broker in order to generate a split check commission document.
    • If you see the following error on your current transaction, the original transaction has not been fully terminated, and a split check commission document will not be generated.
    • To complete the termination process, please make sure that any documents that show Req for Termination are uploaded.  


 

  1. Real Wallet rewards were redeemed 
  2. You have an active Capital loan that needs to be repaid
  3. You are enrolled in Early Commission Payments (ECP) 
    • Agents enrolled in Early Commission Payments receive commissions through Real, which requires the commission to be issued as a single check. Early Commission Payments

Need help confirming eligibility?

If you’d like help confirming whether split check will be available before your transaction closes, please reach out to Support. We’re happy to help review your eligibility and avoid payment delays. How to Contact Real Support

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