When to Contact your Broker vs Support

ONBOARDING

onboarding@therealbrokerage.com

• Onboarding questions
• Requests to join or leave a team
• Add a license/onboard in another State or Province

Once onboarding has been completed, most questions will go to our Support Team unless they have questions for the Broker. You can also ask LEO or check our Agent Help Center for articles that may help you find your answers.

WHEN DO I CONTACT MY BROKER:

Broker Contact Information

• Contract, Compliance, and Regulatory Questions
• Where and how to find listing and transaction forms
• Questions about what MLS/Board/Association they should join
• License Compliance Questions
  • Can an agent be paid when their license is expired and inactive - this varies per State or Province.  
  • Agent’s license is expired or inactive - cannot be affiliated with a Brokerage and cannot conduct RE Activities, including referring clients.
• Agent who is interested in joining but wishes to talk to the broker before making their decision. 
• Notification to offboard from Real

QUESTIONS FOR SUPPORT/LEO/AGENT HELP CENTER:
support@therealbrokerage.com

Agent Help Center

• Tax ID requirements in reZEN
• Setting up payment info to receive commission and rev share
• How to register a corporation to receive commission
  • What documents are required for compliance
• What is the status of my commission payment
• Issues with logging into reZEN or Workvivo
• How to enter or edit transactions and listings
• Trade Record Sheet Questions
  • Calculations
  • How to recalculate
• General Transaction Questions
  • How to add payment participants
  • How to add TC/Admin Fee
  • How to pay client rebates
• How to update my payment information 
• Questions about Revenue Share Network
  • Why someone doesn’t show up in my network
  • Why revenue share not paid on the closing of a sponsee’s transaction
• Revenue share questions
  • When will I get paid
  • How do I see my Revenue Share
• Agent Attraction questions
  • Policies around attraction
  • Team attraction policies
  • Attraction code of conduct 
• Stock Questions
  • How does it work
  • Opt-in or out of the program
  • When are my stocks purchased 
• Starting/Joining/Leaving a Team
• Real Signature Questions
• Real events questions
• Real Academy questions
• www.onereal.com questions
• Questions about upcoming events/conference
• Setting up a TC/Admin in the system to have access to an agent or team’s transactions
• Update my license expiration date in reZEN
• Update my name in reZEN
• reZEN account
  • How do I update my email address
  • How do I change my password
  • I can’t log in
• Set up Lofty requests
• Tipalti questions
• Preferred vendor partnerships or discounts
• Marketing Support
• T4A’s 
• Agent Board Invoices 
• Other general questions not listed under When do I contact my Broker