Skip to main content

When to Contact your Broker vs Support

  • Updated

ONBOARDING

onboarding@therealbrokerage.com

  • Onboarding questions
  • Requests to join or leave a team
  • Add a license/onboard in another State or Province

 

WHEN DO I CONTACT MY BROKER:

With our new ROAR feature, you can contact your Broker Team right through reZEN online or your phone app! Please visit the article "How do I contact my broker?" for step-by-step instructions.

You can also visit THIS ARTICLE in our Knowledge Base Library which provides additional information.

  • Contract, Compliance, and Regulatory Questions
  • Where and how to find listing and transaction forms
  • Questions about which MLS/Board/Association they should join
  • License Compliance Questions
    • Can an agent be paid when their license is expired and inactive? This varies per State or Province.
    • Agent’s license is expired or inactive - cannot be affiliated with a Brokerage and cannot conduct RE Activities, including referring clients.
  • An agent who is interested in joining but wishes to talk to the broker before making their decision.
  • Notification to offboard from Real
  • Issue with another agent, need broker support.
  • Any other broker-related questions that support does not handle. 

 

SUPPORT

Once onboarding has been completed, most questions will go to our Support Team unless it is a question for the Broker. You can also ask LEO or check our Agent Help Center for articles that may help you find your answer.

How to Contact Real Support

 

TICKET/EMAIL HOURS:     Mon-Fri, 9 am - 8 pm EST
PHONE HOURS:     Mon-Fri, 9 am - 7 pm EST

 

COMMON QUESTIONS FOR SUPPORT/LEO/AGENT HELP CENTER:

Agent Help Center

  • Issues with logging into reZEN or Workvivo
  • How to enter or edit transactions and listings
  • Trade Record Sheet or CDA Questions
    • Calculations
    • How to recalculate
  • General Transaction Questions
    • How to add payment participants
    • How to add TC/Admin Fee
    • How to pay client rebates
  • Payment Settings/Tax ID requirements in reZEN
  • Setting up payment info to receive commission and revenue share
  • What is the status of my commission payment
  • How to update my payment information
  • Questions about Revenue Share Network
    • Why doesn’t someone show up in my network
    • Why revenue share not paid on the closing of a sponsee’s transaction
  • Revenue share questions
    • When will I get paid
    • How do I see my Revenue Share
  • Agent Attraction questions
    • Policies around attraction
    • Team attraction policies
    • Attraction code of conduct
  • Stock Questions
    • How does it work
    • Opt-in or out of the program
    • When are my stocks purchased
  • Starting/Joining/Leaving a Team
  • Real Signature Questions
  • How to register a PREC to receive a commission (Canada)
    • What documents are required for compliance
  • Real events questions
  • Real Academy questions
  • www.onereal.com questions
  • Questions about upcoming events/conference
  • Setting up a TC/Admin in the system to have access to an agent or team’s transactions
  • Update my name in reZEN
  • reZEN account
    • How do I update my email address
    • How do I change my password
    • I can’t log in
  • Preferred vendor partnerships or discounts
  • Marketing Support
  • 1099s & T4A’s
  • Agent Board Invoices
  • Other general questions not listed under When do I contact my Broker

Related articles