You can change your PIN in Wallet through reZEN
- Open Wallet in reZEN
- Click on the Account you would like to update the Card PIN for
- Business Account
- Tax Planning account
- Click on the three dots next to your card
- Both physical and virtual cards will have you set the PIN. They can be the same or different PIN numbers
- Select Manage PIN
- You will be sent an OTP SMS first before inputting a new PIN
If you can not remember the PIN you set or you have hit the maximum number of attempts on your card please contact support for assistance.
If further assistance is needed, please reach out to wallet@therealbrokerage.com.
The Real Brokerage is a real estate technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC Insurance available for funds on deposit through Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.
Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Pass-through insurance coverage is subject to conditions.