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Ordering a Replacement Real Wallet Debit Card

  • Updated

You can order a replacement card at any time! Replacement cards will have the same card number, CVV and expiration date and do not require a new/updated PIN.

If your card has been lost or stolen, please use "Report Lost or Stolen" and contact wallet support for further assistance.

Ordering a Physical Card

  1. Open Wallet in reZEN
  2. Click on the Account you need to issue a new card for
    • Business Account
      • Virtual and Physical cards
    • Tax Planning
      • Virtual card only 
  3. Click on the three dots next to your card
  4. Select Replace Card
  5. Confirm the address or update it

If you need to use a different shipping address you can do so within the review replacement card details.

Ordering a Virtual Card

If you need to replace your virtual card first close the card

  1. Open Wallet in reZEN
  2. Click on the Account you need to issue a new card for
    • Business Account
      • Virtual and Physical cards
    • Tax Planning
      • Virtual card only 
  3. Click on the three dots next to your card
  4. Select Close Card
  5. Refresh the web page
  1. You will then be prompted to get a new virtual card
  2. Click Issue Card
  3. Set the PIN after the card is active

 

 

 

If further assistance is needed, please reach out to wallet@therealbrokerage.com.

The Real Brokerage is a real estate technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC Insurance available for funds on deposit through Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Pass-through insurance coverage is subject to conditions.  
 

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