How can I deposit my check if my file is not yet compliant?

If your file is not yet compliant, you may not see the Deposit Real’s Check button at the top of the transaction.  In order for the Deposit Real’s Check button to appear, the file must be compliant and the commission document must be sent.

If those items are not yet complete, you can still deposit your check.  All you need to do is add a commission deposit, and then you will have the option to deposit the check.  

First, navigate to the Deposits tab in the transaction and click Manage Commission Deposits. Then click + Add Commission Deposit.

Then, add the information as it appears on the check and click Add.

Once you’ve added the deposit, your deposits tab will have an installment under your commission deposits.  The process is NOT COMPLETE.  To complete the deposit, you must click Deposit Real’s Check.

Then, you will certify the closing date, add the amount on the check, and upload a photo of the front and back of the check.  Once you’ve completed that process, your deposit will look like this. 

You can verify that you successfully deposited your check by clicking View Check.  As long as you see the View Check option and a photo of the front and back of the check appear when you click, you are all set!

Within 1 business day, you should see the confirmation change from Pending to Confirmed, which indicates our accounting team has verified we received your funds.

As long as the amount deposited matches the expected payment to Real, our transactions team should be able to settle the transaction once the file is compliant.