Unable to download document in Real Signature

If you can see your document in Real Signature, but nothing happens when you click the download icon, it's possible your popup blocker is preventing us from opening the document. 

Please check the popup blocker settings on your device:

• Chrome
  • iPhone and iPad - Block or allow pop-ups in Chrome
  • Desktop Computer - Block or allow pop-ups in Chrome
• Safari -
  • On your iPhone or iPad:
    • go to Settings > Safari.
    • Turn on Block Pop-ups. 

    • Turn on Fraudulent Website Warning.

  • On your Mac, open Safari and choose Safari > Settings (or Preferences) from the menu bar.
    • In the Websites tab, you can configure options to allow or block some or all pop-ups.
    • In the Security tab, turn on the setting to warn when visiting a fraudulent website.