If you or your client finished signing the document, you don't see the Complete Signing button at the bottom of Real Signature, it's possible you have overlapping fields on your form. When this happens, the signer will be prompted to sign both fields, but will only be able to click on the top field to sign.
How to identify this issue:
- When you are building the template, you will see two fields overlapping:
If you already built your template:
- Check the field labels for your document.
- By default, Real Signature will label everything sequentially (1, 2, 3, 4...)
- If you notice a signature block on your document "skips" a number, you may have accidentally dropped one fields on top of another.