If you need help with a specific transaction, you can call your Broker directly in reZEN to get help with that transaction. reZEN will pull up the transaction details for your Broker so they can pop right in and start helping.
The easiest way to use this tool is through the reZEN mobile app - click for instructions.
You can also call your broker on your desktop - click for instructions.
Call Your Broker Through the reZEN Mobile App
To call your broker through the reZEN mobile app, tap the Transactions Icon (handshake) at the bottom of your screen. Then, click Call on the transaction you are calling about. A window will open with a phone number and code. Simply tap that phone number and code and your call will be placed!
Call Your Broker Through the Desktop Version of reZEN
You can initiate a call with your broker through the desktop version of reZEN by following these steps:
First, log into reZEN and open the transaction you are calling about. Then click Call in the upper right corner.
A window will open to confirm that a text message was sent to your phone. You may need to opt-in to receive text messages from Real.
You will receive a text message with a link to a phone number and code. Tap the link to initiate the phone call.