If you are not receiving email from Real - or if you have a notification in reZEN that states your email was banned, please reach out to your email provider and ask them to unban emails@emailrealbrokerage.com, emails@joinreal.com, and *@therealbrokerage.com from your account.
- The * is a wildcard character to make sure all emails from our domain will be received.
- reZEN notifications are sent from emails@emailrealbrokerage.com
- Any emails sent to your @joinreal.com email will be forwarded from emails@joinreal.com
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If you are on a team and have an administrator for your email, please send the request to the email account administrator.
Once you get confirmation from your provider, please forward it to Support. See How to Contact Real Support.
Example Notification in reZEN:
Common Email Provider Troubleshooting:
Your email provider / administrator will need to unblock Real's email within your email client. Please reach out to your account representative directly. Below are some common troubleshooting tips:
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Google Workspace Clients: If you are using Google Workspace (for a vanity email through Google), you can check out this article to complete troubleshooting.
- Please contact Google directly to confirm (the contact instructions are at the bottom of the article. If you have an account administrator, they will need to contact).
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GoDaddy: If you registered your email domain through GoDaddy, please contact them directly - link - or go through their whitelist steps: how to block or unblock senders as junk mail.
- You can also contact them direct for help -
- Personal Gmail, Yahoo, AOL, Outlook - please contact their support team or check out these troubleshooting steps to add Real to your safelist.
- IONOS: reach out to your account rep to add Real to your Safe Senders list
- DreamHost: reach out to your account rep to add Real to the allow list
- InMotion Hosting: reach out to your account rep to whitelist Real in SpamExperts
- Namecheap: if you use namecheap for your email domain, please contact your account rep - or safelist Real emails.
- Hostinger: reach out to your account rep to whitelist Real in Hostinger
- SiteGround: reach out to your account rep to allow Real as a Sender
- HostPapa: reach out to your account rep to add Real to your Allowed senders list