Why am I not receiving email from Real?

If you are not receiving email from Real - or if you have a notification in reZEN that states your email was banned, please reach out to your email provider and ask them to unban emails@emailrealbrokerage.com, emails@joinreal.com, and *@therealbrokerage.com from your account.  

• The * is a wildcard character to make sure all emails from our domain will be received.
• reZEN notifications are sent from emails@emailrealbrokerage.com
• Any emails sent to your @joinreal.com email will be forwarded from emails@joinreal.com

• If you are on a team and have an administrator for your email, please send the request to the email account administrator. 

Once you get confirmation from your provider, please forward it to support@therealbrokerage.com so we can unban your email on our end. 

Example Notification in reZEN:

Common Email Provider Troubleshooting: 

Your email provider / administrator will need to unblock Real's email within your email client. Please reach out to your account representative directly. Below are some common troubleshooting tips:

• Google Workspace Clients: If you are using Google Workspace (for a vanity email through Google), you can check out this article to complete troubleshooting. 
  • Please contact Google directly to confirm (the contact instructions are at the bottom of the article. If you have an account administrator, they will need to contact).
• GoDaddy: If you registered your email domain through GoDaddy, please contact them directly - link - or go through their whitelist steps: how to block or unblock senders as junk mail.
  • You can also contact them direct for help -
• Personal Gmail, Yahoo, AOL, Outlook - please contact their support team or check out these troubleshooting steps to add Real to your safelist.
• IONOS: reach out to your account rep to add Real to your Safe Senders list
• DreamHost: reach out to your account rep to add Real to the allow list
• InMotion Hosting: reach out to your account rep to whitelist Real in SpamExperts
• Namecheap: if you use namecheap for your email domain, please contact your account rep - or safelist Real emails. 
• Hostinger: reach out to your account rep to whitelist Real in Hostinger
• SiteGround: reach out to your account rep to allow Real as a Sender
• HostPapa: reach out to your account rep to add Real to your Allowed senders list