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Mobile Check Deposits for Wallet Accounts

  • Updated

You can add funds into either your Wallet Debit account(s); Business or Tax Planning via mobile check deposit. This is done directly in the reZEN Mobile App

Mobile check deposits take between 2-5 business days to clear. This time frame is known as the clearing period. The check clearing period is the time it takes for a deposited check to be processed and for the funds to become available in the recipient's bank account.

*Deposits made after 5 p.m. EST will be treated as if they were received on the next business day.

Quick links:

How to make a Deposit in ReZEN App

  1. Open Wallet in reZEN

  1. Click 'Accounts" 
  2. Select the Account you want to upload your mobile check deposit into
    • Business
    • Tax Planning
  3. Just under the debit card you will see 'Deposit Check'
  4. Follow the prompts on your phone to deposit the check

Check Processing Timeline

The clearing period for a mobile check deposit is 5 business days, started the day after it was submitted. 

Understanding the different statuses

  1. Pending Review
    • The check will be reviewed that it meets all the necessary requirements before moving to clearing state.
      • Clarity of pictures
      • Endorsed correctly 
      • All fields filled out and legible
  2. Clearing
    •  The time it takes for a bank to verify a deposited check, ensure there are sufficient funds, and transfer the money from the payer's account to the payee's account. 
  3. Sent
    1. Funds are released to your Real Wallet account

Check Endorsement

  1. Make the check payable to the account holder or business name of your Real Wallet Account you are depositing to. 
  2. Sign the check
  3. Write “For mobile deposit at Thread Bank” 
  4. Once finished, you can return to view the deposit
    • Please keep and do not void your physical check for 14 days or until it clears.
Important: Uploading a check for a transaction? Follow these steps: Step 6: Close & Transfer Funds to Real 

Rejected Mobile Deposits

Here are a few reasons why your deposit may have been rejected:

  1. Missing or Partial Endorsement - The endorsement on the back cannot be missing, crossed out, or written over. 
    1. Sign the check
    2. Write “For mobile deposit at Thread Bank”
  2. Unusable Image - The picture taken of the check didn't meet the standards required for electronic bank processing. Please check the mobile check deposit guidelines before attempting your deposit.
  3. Name mismatch - Beneficiary - The name on the check does not match the name on the Wallet account. 
    • Make the check payable to the account holder or business name of your Real Wallet Account you are depositing to. 
    • We can always add your business name under the "Doing Business As" field if you missed it. 
Important: Uploading a check for a transaction? Follow these steps: Step 6: Close & Transfer Funds to Real 
  1. UTLA – Unable to Locate Account
    • Beneficiary Name Mismatch: The name of the person or entity written on the "Pay to the Order of" line does not match the name on the account at the external bank.
    • Multiple Beneficiaries Detected: The check may list two or more names (e.g., "John and Jane Doe") but the receiving account is held under a single name (e.g., "Jane Doe"), causing an identity conflict.
    • Account Number Error: A simple typo in the written or magnetically encoded account number.
    • Account Status Issue: The account may be closed, frozen, or otherwise unable to accept deposits.
  2. Post Dated - Post-dated checks are not accepted. A new check will need to be reissued with the correct date.
  3. Cannot Determine Amount 
  4. Stale Dated
  5. Check(s) have been deposited before
  6. Check corner cut off or blurry image
  7. Numeric and written amounts different

    • Ex: Fifty dollars and 0/100 in the written field and 50.00 in the numeric field.

Check Photo Helpful Tips 

We recommend following the guidelines below when initiating mobile check deposits:

  • Hold the camera parallel to the item and match the check inside the guidelines on the phone

  • Dark background is recommended, consistent color without any patterns or obvious texture (marble tabletops or wood grain tabletops have been known to cause problems)

  • If taken against a light background, the optics may have trouble reading the edges of the item and therefore may not crop properly

  • Make sure that the lighting is optimal without any shadowing
  • The check should lie as flat as possible with no folds in order not to warp the image

If further assistance is needed, please reach out to wallet@therealbrokerage.com.

The Real Brokerage is a real estate technology company and is not an FDIC-insured bank. Banking services provided by Thread Bank, Member FDIC. FDIC Insurance available for funds on deposit through Thread Bank, Member FDIC. FDIC deposit insurance covers the failure of an insured bank. The Real Wallet Visa debit card is issued by Thread Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used anywhere Visa cards are accepted. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when Thread Bank places them at program banks in its deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program. Pass-through insurance coverage is subject to conditions.  
 

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