Need help with your Real Wallet? Here's how to reach us:
General Real Wallet Inquiries
- For questions about your account, debit card, transactions, or any general support, email the Wallet Support Team at wallet@therealbrokerage.com
Unauthorized Charges or Claims
- To report unauthorized charges, request refunds, or file claims for missing items or duplicate charges, please contact VISA directly at 1-833-852-1519
Forgotten PIN or Reset Assistance
- If you can't remember your PIN or have locked your card due to too many attempts, email the Wallet Support Team at wallet@therealbrokerage.com
Card Reissue Assistance
- If your card is closed or suspended and you can not process a new card order please contact wallet@therealbrokerage.com
For most Real Wallet issues, please contact the Wallet Support Team directly. You won't need to contact Thread Bank.