Contact Us - Real Wallet Support

Need help with your Real Wallet? Here's how to reach us:

General Real Wallet Inquiries: 

• For questions about your account, debit card, transactions, or any general support, email the Wallet Support Team at wallet@therealbrokerage.com

Unauthorized Charges or Claims:

• To report unauthorized charges, request refunds, or file claims for missing items or duplicate charges, please contact VISA directly at 1-833-852-1519

Forgotten PIN or Too Many Attempts:

•  If you can't remember your PIN or have locked your card due to too many attempts, email the Wallet Support Team at wallet@therealbrokerage.com

For most Real Wallet issues, please contact the Wallet Support Team directly. You won't need to contact Thread Bank.