If you notice a charge(s) on your card that were not made by you or authorized by you please call the Visa toll free number listed below.
If you would like to file a claim due to a refund not received, item never arrived, duplicate charge, etc. please also contact VISA.
VISA toll free: 1-833-852-1519
Visa will open an investigation on the unauthorized charge(s). You may be asked to provide the following:
- Name of Merchant
- Date of Disputed Transaction
- Amount to be Disputed
- Details regarding the disputed transaction (e.g., I have never bought anything from this merchant, wrong amount, etc.)
- Attach any documents that might be relevant to the case (receipts, communication, etc.)
- Location of the Card (In my possession, Lost, Stolen)
If further assistance is needed, please reach out to wallet@therealbrokerage.com.
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