Unauthorized Charge(s) – Real

If you notice a charge(s) on your card that were not made by you or authorized by you please call the Visa toll free number listed below.

If you would like to file a claim due to a refund not received, item never arrived, duplicate charge, etc. please also contact VISA.

Visa will open an investigation on the unauthorized charge(s). You may be asked to provide the following:

Name of Merchant
Date of Disputed Transaction
Amount to be Disputed
Details regarding the disputed transaction (e.g., I have never bought anything from this merchant, wrong amount, etc.)
Attach any documents that might be relevant to the case (receipts, communication, etc.)
Location of the Card (In my possession, Lost, Stolen)

If further assistance is needed, please reach out to wallet@therealbrokerage.com.

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