There are times when corrections need to be made to a transaction's payouts after closing. The need for this correction is usually caused by a change in agent status. This status change could be a result of many things, including: capping, anniversary reset, debt repayment, or stock option changes.
In order to expedite these corrections, with as little inconvenience as possible to our agents, our system now calculates the difference between the approved commission document and the status of our agents at closing and creates refunds or debits as needed. The refunds are processed immediately at closing. The debts (money owed to Real as a result of these adjustments) will be applied to the agent's next closing. You will also get an email when we do an adjustment.
To find more details on what these adjustments were, you can look at the "closing" commission document and compare it to the "approved" commission document.